Refund policy
Exchanges and store credit only. No cash refunds. You have 7 days from the day your order is delivered to start an exchange or request store credit. Returns can be mailed to us or brought into our store at St. Clair Square.
What can be returned
To be eligible for an exchange or store credit, your item must be unworn, unwashed, and in the same condition you received it, with all original tags still attached and in the original packaging. Items with makeup, deodorant, perfume, smoke, or pet hair on them cannot be accepted. You will also need your order number or proof of purchase.
Final sale items
The following items are final sale and cannot be exchanged or returned for store credit:
- Sale, clearance, and discounted items
- Undergarments, bodysuits, and swimwear
- Gift cards
How to start a return
Email us at mangosteen.stl@yahoo.com or call 618-363-9243 within 7 days of delivery with your order number and the item you would like to exchange or return. We will confirm your request and send you instructions. Items sent back without a confirmed request will not be accepted.
Returning by mail
Once your return is approved, ship the item to:
Mangosteen
113 St. Clair Square
Fairview Heights, IL 62208
You are responsible for return shipping costs. We recommend using a tracked shipping method and keeping your receipt, since we cannot accept responsibility for return packages that are lost or damaged in transit. Original shipping charges are not credited.
Returning in store
You are welcome to bring your online order to Mangosteen at St. Clair Square in Fairview Heights during regular store hours. Bring the item with tags attached along with your order confirmation, and our team will take care of the exchange or store credit on the spot.
Exchanges
We are happy to swap your item for a different size or color, subject to availability. If the size or color you need is not in stock, we will issue store credit for the full purchase price of the item so you can pick something else.
Store credit
Store credit is issued for the purchase price of the returned item, not including original shipping. It can be used online or in store and does not expire. Mailed returns are inspected and processed within 3 to 5 business days of arriving at our store, and you will receive an email once your credit or exchange has been processed.
Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at mangosteen.stl@yahoo.com with your order number and a photo of the issue. We will make it right with a replacement or store credit, and we will cover the return shipping in these cases.
Order changes and cancellations
Orders are processed quickly, so if you need to change or cancel an order, contact us as soon as possible after placing it. Once an order has shipped it cannot be cancelled, but you can start an exchange or store credit request after it is delivered.
Questions
Reach us anytime at mangosteen.stl@yahoo.com or 618-363-9243.